Terms of Use

Last updated: [REPLACE: DATE]. This is a starting legal draft prepared for Kritova Private Limited ("Kritova", "the Company", "we", "us"). It should be reviewed by a qualified lawyer before the site accepts real orders or payments. Bracketed items marked [REPLACE: ...] must be filled in with your actual details.

1. Acceptance of Terms

• By accessing or using kritova.in, our mobile app (if any), or any linked ordering platform (together, the "Platform"), you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. About the Company

• Kritova Private Limited is a company incorporated under the Companies Act, 2013, with CIN U96090UW2026PTC255804, registered office at Gautam Buddha Nagar, Noida, Uttar Pradesh, India.
• The Platform is operated as an information resource for our nine business charters and, where enabled, as a channel to browse and purchase products through our designated e-commerce and payment partners.

3. Intellectual Property

• All content on this Platform — including the Kritova name, logo, "Kritova™" and "CredaTex™" marks, text, graphics, and page layout — is the property of Kritova Private Limited or its licensors and is protected under the Trade Marks Act, 1999 and the Copyright Act, 1957.
• You may not copy, reproduce, republish, or create derivative works from this content without our prior written consent.

4. Products, Pricing & Availability

• Product descriptions, images, and prices are provided for reference and may contain inaccuracies. We reserve the right to correct errors, update information, and cancel orders arising from a pricing or listing error, at any time before dispatch, with a full refund of any amount paid.
• Availability of products is not guaranteed until an order is confirmed.

5. Orders, Payments & Third-Party Platforms

• Orders placed through this Platform may be processed via third-party e-commerce and payment infrastructure (currently: [REPLACE: Zoho Commerce / Razorpay, or your chosen providers]). Your payment and order data in that step is governed by those providers' own terms and privacy policies, which we encourage you to review.
• Kritova is not responsible for outages, errors, or data handling by third-party payment or logistics providers, though we will assist in good faith to resolve issues arising from an order placed through our Platform.
• An order is confirmed only upon our written or system-generated confirmation, not merely upon submission.

6. Shipping & Delivery

• Estimated delivery timelines are indicative and not guaranteed. Delays caused by courier partners, force majeure events, or incorrect address information provided by the customer are outside our control.

7. User Conduct

• You agree not to misuse the Platform, attempt unauthorized access to our systems, upload unlawful content through any form or chat feature, or use the Platform for fraudulent transactions.

8. Disclaimer of Warranties

• The Platform and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted under Indian law, Kritova disclaims all warranties, express or implied, including fitness for a particular purpose, save for statutory warranties that cannot lawfully be excluded under the Consumer Protection Act, 2019.

9. Limitation of Liability

• To the extent permitted by applicable law, Kritova's aggregate liability arising from your use of the Platform or any order placed through it shall not exceed the amount actually paid by you for the specific order giving rise to the claim.
• Kritova shall not be liable for indirect, incidental, or consequential loss. Nothing in these Terms limits any liability that cannot lawfully be limited under the Consumer Protection Act, 2019 or other applicable Indian law, including liability for defective products or deficient services as defined therein.

10. Indemnification

• You agree to indemnify and hold Kritova, its directors, and employees harmless from claims arising out of your misuse of the Platform or violation of these Terms, to the extent permitted by law.

11. Grievance Redressal

• In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the Grievance Officer for this Platform is:
• Name: [REPLACE: Grievance Officer Name]   Email: [REPLACE: grievance@kritova.in]   Phone: [REPLACE: contact number]   Address: Gautam Buddha Nagar, Noida, Uttar Pradesh
• Grievances will be acknowledged within 48 hours and resolved within one month of receipt, as required by law.

12. Governing Law & Jurisdiction

• These Terms are governed by the laws of India. Subject to the consumer's statutory right to approach a consumer forum of their choice under the Consumer Protection Act, 2019, any other disputes shall be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar, Uttar Pradesh.

13. Changes to These Terms

• We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

“Clear terms protect both sides of every transaction.”