Returns & Refunds Policy
Straightforward terms, honestly written.
Last updated: [REPLACE: DATE]. This policy is drafted to align with the disclosure requirements of the Consumer Protection (E-Commerce) Rules, 2020. Replace the bracketed placeholders with your actual terms, and have it reviewed by a lawyer before going live with real orders.
Return Window
- Items may be returned within [REPLACE: 7 / 10 / 15] days of delivery, in original, unused condition with packaging intact.
- To start a return, contact us via the chat assistant on this site or email info@kritova.in with your order number.
Refunds
- Once a returned item is received and inspected, refunds are issued to the original payment method within [REPLACE: 5–7 business days].
- Shipping charges are [REPLACE: refundable / non-refundable] unless the return is due to our error.
Non-Returnable Items
- Custom or made-to-order items, and any item marked "final sale" at checkout, cannot be returned.
- Digital products, software licenses, and AI agent access are non-refundable once accessed, unless required by law.
- Unstitched fabric that has been cut to a custom size, and stitched/tailored garments made to individual measurements, are non-returnable once cutting or stitching has begun, except in case of a manufacturing defect.
- Unstitched fabric sold as-is (not cut to order) follows the standard return window above, provided it is unused and the original packaging/seal is intact.
Style Preview / Virtual Try-On Tool
- If a virtual try-on or style preview tool is offered on this site, it is provided for general guidance only. Actual fabric colour, texture, drape, and fit may vary from the on-screen preview due to lighting, screen calibration, and individual body differences.
- Use of the preview tool does not itself entitle a customer to a return outside the standard policy above, but a significant, verifiable mismatch between the preview and the delivered product will be treated as a manufacturing/description defect under "Damaged or Incorrect Items" below.
Damaged or Incorrect Items
- If an item arrives damaged or incorrect, contact us within [REPLACE: 48 hours] of delivery with photos, and we will arrange a replacement or full refund at no extra cost to you.
Order Cancellation
- Orders can be cancelled free of charge any time before dispatch. Once dispatched, cancellation is treated as a return under the terms above.
Grievance Redressal
- If your return or refund isn't resolved to your satisfaction, contact our Grievance Officer: [REPLACE: Name], info@kritova.in, [REPLACE: phone]. Grievances are acknowledged within 48 hours and resolved within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
“Fair terms, clearly stated, build the trust a store runs on.”