Privacy Policy
How we handle the information you share with us.
Last updated: [REPLACE: DATE]. This policy is drafted in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and should be reviewed by a lawyer, particularly if the Digital Personal Data Protection Act, 2023 rules applicable to your business have come into force by the time you launch.
1. Information We Collect
- Information you provide directly: name, email address, phone number, and message content when you use our feedback/complaint form or chat assistant; shipping address, billing details, and order information if you place an order.
- Information from payment/e-commerce partners: if you complete a purchase, our order and payment partner (e.g. [REPLACE: Zoho Commerce / Razorpay]) shares order confirmation details with us. We do not directly collect or store your full card, UPI, or bank details — those are handled by our payment partner under their own PCI-compliant systems.
- Automatically collected information: basic technical data such as browser type and general usage, to the extent any analytics tool is enabled on this site.
2. How We Use Your Information
- To process and fulfil orders, generate invoices, and arrange shipping and delivery.
- To respond to your questions, complaints, or feedback submitted via our chat assistant or contact form.
- To comply with applicable tax, accounting, and legal record-keeping obligations.
- We do not sell your personal information to third parties.
3. Sharing of Information
- We share information only with service providers necessary to fulfil your order or request — such as our payment gateway, e-commerce platform, courier/logistics partners, and our feedback-form provider (Formspree) — and only to the extent needed for that purpose.
- We may disclose information if required by law, court order, or governmental request.
4. Data Security
- We follow reasonable security practices as required under Section 43A of the IT Act, 2000 and the SPDI Rules. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
- You may request access to, correction of, or deletion of your personal information held by us by writing to info@kritova.in. We will respond within a reasonable time and in accordance with applicable law.
6. Cookies & Third-Party Content
- This site loads fonts from Google Fonts, which may involve a request to Google's servers. If you connect payment, analytics, or chat tools in future, update this section to reflect any cookies or tracking they introduce.
7. Children's Privacy
- This Platform is not directed at children under 18. We do not knowingly collect personal information from minors.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the most recent revision.
9. Contact & Grievance Officer
- For privacy-related questions or grievances, contact: [REPLACE: Grievance Officer Name], info@kritova.in, Gautam Buddha Nagar, Noida, Uttar Pradesh.
“Your information is handled with the same care we'd want for our own.”